Effective Date: October 10, 2025
Noura Craft (“we,” “our,” or “us”) is dedicated to protecting the privacy and security of your personal data. This Privacy Policy sets forth our practices regarding the collection, processing, storage, and protection of information obtained through our online store and mobile application (collectively, the “Services”).
By utilizing our Services or making purchases, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To process orders for handmade items, custom crafts, and lifestyle goods, we collect the following categories of information:
- User Identifiers: Full name, contact telephone number, and physical delivery address provided during account creation or checkout.
- Order & Transaction Records: Information pertaining to item selections, customization requests, purchase totals, and transaction states processed in Egyptian Pounds (EGP).
- Technical & Usage Data: Automatically recorded system statistics including device model, operating system version, IP address, app performance metrics, and navigation logs.
2. How Your Data Is Used
We process collected data exclusively to support essential platform operations:
- Fulfilling, customizing, packaging, and dispatching craft orders to your specified address across Egypt.
- Managing customer accounts, order histories, and delivery tracking services.
- Enhancing catalog offerings, optimizing app performance, and improving user interface experience.
- Ensuring full compliance with governing laws and regulatory frameworks within the Arab Republic of Egypt.
3. Data Protection and Confidentiality
- No Selling of Personal Data: We do not rent, sell, trade, or commercialize your personal information to third parties under any circumstances.
- Authorized Logistics Partners: Delivery details are shared strictly with certified third-party shipping and courier services operating within Egypt to facilitate physical order delivery under explicit confidentiality terms.
- Security Standards: We employ modern administrative, technical, and physical safeguards designed to defend your data against unauthorized access, destruction, loss, or alteration.
4. Cookies and Analytical Tools
Our platform utilizes standard session cookies and analytics utilities to maintain shopping cart items, store user preferences, and collect aggregated traffic trends. You may configure or disable cookies via your browser’s security settings.
5. Protection of Minors
Our Services are intended for a general audience and are not directed to individuals under the age of 13. We do not knowingly collect personal data from children.
6. Policy Amendments
We reserve the right to revise or update this Privacy Policy as operational or legal requirements change. Updated versions will be published directly within the platform along with the new effective date. Continued use of our Services implies acceptance of the updated policy.
7. Contacting Support
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please visit the dedicated Contact Us page on our official website to submit your inquiry directly to our customer support team.
